About Us & FAQs
Thank you for taking the time to visit TraderzTCG, we are so glad to have you within our community as there is always a space for new friends at our table.
My name is Mike & I am the owner of TraderzTCG!
I started in 2020 & we are an online retailer based in California that features the latest & hottest TCG items!
We will strive to always provide the best customer service and satisfaction!
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Find out more on how we operate below:
1) Can I make updates/edits to my orders?
Editing/Updating of order details such as contact information & delivery address are possible!
Removing/Adding items however will work on a case-by-case basis
Just reach out to us on any platform and we'll get on it as soon as we can.
2) Could I cancel/refund my order?
We do apologize, but orders are non-refundable.
Cancellations can be approved on a case-by-case basis, but do take note there will be a 10% restocking fee incurred.
Do not hesitate to contact us on any platform if you require assistance on this!
3) What happens if my order goes missing?
In the event that your shipment goes missing, please contact the shipping provider first, if no solution then please contact us directly and we'll do our best to provide a solution.
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Shipping Rules
4) When will my order be shipped?
Orders are packed and shipped once all items included are released.
Do take note if there are INSTOCK/PRE-ORDER items in your cart!
If all items are ready, do give us 1-2 days to prepare your order before it is ready to be shipped.
Our average packing time is 1 day.
5) How long does shipping take?
Based on the Delivery method selected;
- USPS First Class: 2-5 Business Days
- USPS Priority Mail: 1-3 Business Days
- UPS Ground: 2-5 Business Days
- UPS 3 Day Select: 3 Days
- UPS 2nd Day Air: 2 Days
- UPS Next Day Air: 1 Day
Please understand at times, there could be delays out of our control.
6) Can I split the order after my order has been made?
Please be informed splitting of a shipment would incur additional fees. Please contact us on any platform if you require assistance on this!